Documentation

Below are some basic instructions on how to accomplish some of the essential tasks for buyers and vendors. We have every intention to and will constantly expand on this section as we realize the need for certain how-to instructions. Video documentation is soon to follow as well. We recommend vendors use a computer whenever possible rather than a mobile device. Even though our website is optimized for mobile viewing, a lot of these tasks are completed much more easily on a desktop and will save vendors a lot of time. If you need help with something that is not covered or if there is something that needs to be covered in this section, then please head on over to the Support page, post your issue (if it hasn’t already been addressed with someone else on the forum), and we will get back to you as quickly as we can. Thanks!

Registering as a buyer/customer:

  1. Click on the Login/Register button at the top of the screen to get started. You will be taken to the My Account page.
  2. On the My Account page you will see the option for current members to login on the left and to the right you will see the option to register.
  3. To register as a customer simply fill in your email address and desired username and password. I am a customer will already be selected by default.
  4. Click the Register button.
  5. Check your email to complete the registration process. If you don’t see the email from us please check your spam/trash folder before requesting another email from us. Thanks!

Setting your display name:

  1. Navigate to your customer control panel located at the My Account page.
  2. Click on the Account Details tab on the left.
  3. The third option will be to input your Display Name. That is the name that will appear for reviews left by you. It is also the name that will appear by any products sold by you if you ever decide to become a vendor in the future.
  4. If you would like it to be different than the default please edit there and click the Save changes button.

Changing your password:

  1. Navigate to your customer control panel located at the My Account page.
  2. Click on the Account Details tab on the left.
  3. Below the name and email fields will be the place to change your password.
  4. Simply type in your current password, new password, and confirmation of your new password. 
  5. Click Save changes.

Setting your default billing and shipping address:

  1. Navigate to your customer control panel located at the My Account page.
  2. Click on the Edit Addresses tab on the left.
  3. Click edit next to either shipping or billing, whichever one you wish to set, and then simply fill out the correct info.
  4. Click Save address.

Becoming a wholesale customer: 

  1. Navigate to your customer control panel located at the My Account page.
  2. Click on the Become a wholesale customer button. 
  3. Your account will instantly be upgraded to a wholesale customer and you will be able to see wholesale pricing for items that offer a bulk discount. 

Registering as a vendor:

  1. Click on the Login/Register button at the top of the screen to get started. You will be taken to the My Account page.
  2. On the My Account page you will see the option for current members to login on the left and to the right you will see the option to register.
  3. By default registering as customer will be selected, you will need to select ‘Registering as a vendor’ and fill out the required information including which subscription package you would like.
  4. When you are finished filling it out double check everything and click the Register button.

Setting your display name for the shop and products pages:

  1. Navigate to your customer control panel located in the My Account/Control Panel page.
  2. Click on the Account Details tab on the left.
  3. The third option will be to input your Display Name. That is the name that will appear after Sold by on the product thumbnails and single products page.
  4. If you would like it to be different than the default please edit there and click the Save changes button.

Customize your storefront:

  1. From the homepage navigate to My Account > Vendor Dashboard.
  2. Click on the Settings tab on the bottom of your Vendor Dashboard located on the left of your screen.
  3. From there you will be taken to a sub-menu where you will be able to set all your store info, add your banner/logo, and more.

Adding Buy It Now style products to your store:

  1. From your Vendor Dashboard click on the Products tab.
  2. From there you will see a list of any products that you currently have listed, as well as the option to Add New Product or Import/Export.
  3. Click on the Add New Product button.
  4. Enter the basic product info and click Create Product.
  5. You will be redirected to another page where you can edit the product type (simple, variable, downloadable), set your inventory and sku, set shipping rates, and more.

Adding Auction style products to your store:

  1. From your Vendor Dashboard click on the Auction tab.
  2. From there you will see a list of any auction listings you have currently, as well as the option to Add New Auction Product.
  3. Click on the Add New Auction Product button.
  4. Enter all the basic product info and click the Add Auction Product button.
  5. You will be redirected to the next page where you can further edit the fine details of your listing. When finished making any changes just click the Update Product.

How to post bookable products:

As you may have found out already if you’re reading this, the booking feature can be a little daunting at first. There are a lot of different settings and such and therefore not really plausible to explain via text. We are in the process of putting together our own video documentation but for now you can Click Here for a YouTube video explanation of how to use the booking feature. If you still have any questions be sure to get a hold of us and we will help you get it set up. 

Managing Staff members:

  1. From your Vendor Dashboard click on the Staff tab.
  2. From the Staff page you can Add new staff by clicking on the Add new staff button.
  3. Fill out the required info and hit Create staff button.
  4. Once you added a staff member you can manage their permissions by hovering over an individual staff member and clicking on Manage Permissions.
  5. From there you will be able to change what your staff members are permitted to do or not.
  6. Your new staff member will need to check their email for a message from us with a link to set their new password. Have them check their spam folder if they don’t see it in their regular inbox.

Connecting Payment Methods

  1. In order to connect your Stripe you must navigate to your Vendor Dashboard and click on the Settings > Payment.
  2. From the payment page you will see a blue button that says connect with stripe.
  3. To connect your business Stripe* account click on the Connect to Stripe button. You will be redirected to Stripe to complete the connection to your store.

*You must have a Stripe business account in order to receive funds on our platform. Accounts are free. If you don’t already have one you can signup through the connect to Stripe button or you can signup for a Stripe account here: https://dashboard.stripe.com/register

Setting up Shipping:

  1. From your vendor dashboard settings, click on Shipping.
  2. You will see two shipping zones by default: “Locations not covered by your other zones” and “United States”
  3. To the right of United States click the link to “Add Shipping Method” (pictured below #1)
  4. From here you can select which type of shipping you would like to offer, such as Flat Rate, Free Shipping, Local Pickup, or Table Rate Shipping. (pictured below #2)
  5. Flat rate, free, and local pickup are all pretty self explanatory. However the Table Rate solution is a little more complex to setup as it offers a lot more customization. Table Rate is our suggested method of shipping if you are not using Free Shipping.
  6. You can add multiple shipping methods per zone. Personally, I use Table Rate, along with Local Pickup. Table rate also allows for free shipping depending on how you set it up.
  7. For an in-depth video instruction on how to setup Table Rate shipping, please click here.
#1
#2

Connecting Shipstation:

  1. In order to take advantage of our Shipstation integration (highly recommended) you must first signup for an account at www.shipstation.com.*
  2. Once you have an account with Shipstation, click here for detailed instructions on linking your Shipstation account with your GoldCountryMarket.com account.

* Shipstation accounts are not free however they essentially pay for themselves with the discounts on shipping that you receive along with having an account. Accounts start as low as $10/mo for 50 or less shipments per month.

Connecting Tawk.to for Chat Now feature:

  1. In order to take advantage of our Chat Now feature you must first signup for a free account at www.tawk.to.
  2. Follow the onscreen instructions for creating a property (Picture #1 below).
  3. Enter Gold Country Market for the Property name, enter www.GoldCountryMarket.com for the Property URL, and then enter a name for your Widget (Picture #2).
  4. You can skip adding team members at this time if you like (Picture #3).
  5. Click Done to finish creating your property (Picture #4)
  6. Once your property is created, from your Dashboard (Pictured in #5) go to the Administration page by clicking on the gear icon in the bottom left corner of your screen in order to retrieve your Property ID (highlighted and outlined in red on picture #6 below). Copy and past your Property ID into your Vendor Store Settings page.
  7. In order to retrieve your Widget ID you must click on Widget Settings (highlighted and outlined in red in picture #7 below) and look for the Widget ID.
  8. If you are having problems finding the Property or Widget ID, please feel free to contact us and we can help you get it figured out.
  9. Copy and past your Property ID into your Vendor Store Settings page.
  10. In order to retrieve your Widget ID you must click on Widget Settings and look for the Direct Chat Link. Your Widget ID is the characters after the last “/”.
  11. If you are having problems finding the Property or Widget ID, please feel free to contact us and we can help you get it figured out.
  12. Once you have completed those steps, navigate to your Vendor Dashboard and click on Settings.
  13. Under settings, scroll down to the bottom of the page and check the box next to Enable Live Chat.
  14. Next enter your Tawk.to Property Id and Widget ID.
#1 Get Started
#2 Enter Property Details
#3 You can add team members at this step if necessary, otherwise skip.
#4 Click Done
#5 Dashboard – Click on the gear icon to bring up the admin settings and property overview page.
#6 Administration Panel & Property ID
#7 Widget ID

How to set your password and login to your account:

  1. After you are added as a staff member by a vendor, you will be sent an email from us with a link to set your new password. Check your spam folder if you don’t see the message from us. Once you find the email from us, open it up and click on the link.
  2. You will be redirected to a WordPress screen that will show your automatically generated password that you can either copy and save somewhere, or you can change to a password of your choosing. 
  3. Once you have decided on a password click Submit and you will be redirected to a WordPress login. From there enter your email address and your password.
  4. You will now be redirected to GoldCountryMarket.com where you can access a customized dashboard that will allow you to access everything that you have been given permission to by the vendor.
  5. Please refer to the ‘Vendors’ tab on this page for step by step instructions on some of the basic tasks for vendors.
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